I found a bug, how can I report it?
Learn how report bugs so we can fix them as soon as possible
Experiencing a Bug? Here’s What to Do!
If something isn’t working quite right, follow these steps to troubleshoot and report the issue:
Step 1: Refresh & Retry
- Refresh the page or restart the app.
- Try a different browser (Chrome works best!).
- Clear your cache and cookies.
Step 2: Check for Updates
- Make sure you're using the latest version of the TYB app or platform (web browser).
- If on mobile, delete and reinstall the app.
Step 3: Gather Key Details
- What exactly is happening? (Error messages, missing features, etc.)
- When did the issue start?
- Are others on your team experiencing this too?
- Screenshots or screen recordings are super helpful!
Step 4: Report the Issue
- Send an email to brandsupport@tyb.xyz
- Include the details from Step 3 so we can investigate faster.
We’ll take a look ASAP and keep you updated. Thanks for your patience! 🚀
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Last updated on January 3, 2024