Exports: Use content and data across marketing teams – Tyb

Review and re-download any files or media you have exported across the Brand Admin. This includes member information and content from Challenges.

Exported Files in TYB allow you to access valuable data and media that can be used across marketing channels. Whether you're pulling member lists for segmentation, gathering content from Challenges, or reviewing past exports, this guide covers everything you need to know.

What You Can Export

TYB provides a centralized place to access and download key exports, including:

Member Information – Download user data, including contact details, activity history, and engagement levels.

Challenge Submissions – Export media and responses submitted by members in Challenges.

Rewards and Redemption Data – Access how members are redeeming their TYB Coins.

Coin and Wallet Data – Access how many coins members have available to redeem (aka Coin Liability)

Event Check-in Data – Export attendee lists and participation insights.

How to Access Exports

Go to the Brand Admin Panel

Log into your TYB Brand Admin account.

Navigate to the Exported Files section from the sidebar, under Settings.

View Available Exports

The Exports page will show a list of previously generated reports and files.

Each export includes details like the export type, date created, exported and file format.

Download an Export

Click on the export file you want to download.

The file will be saved to your device in the designated format (e.g., CSV, XLSX, ZIP for media).

Request a New Export (If Needed)

If the data you need isn’t available, navigate to the relevant section (e.g., Members, Challenges) and use the Export option to generate a new file.

Once the export is ready, it will appear in the Exported Files section for easy access.

Troubleshooting & FAQs

Why can’t I find my export?

Ensure the export was successfully generated. Some exports may take a few minutes to process.

Try refreshing the Exported Files page.

Check if the export was created under a different admin account.

What file formats are available?

Data exports (e.g., member lists, rewards data) are typically in CSV or XLSX format.

Challenge media exports (e.g., images, videos) are provided in a ZIP folder.

Can I schedule recurring exports?

At this time, exports are manually requested. If you need automated reports, contact brandsupport@tyb.xyz for potential solutions.

Best Practices for Using Exports

✅ Leverage member data for segmentation – Use exported lists to refine your marketing campaigns and personalize outreach.

✅ Maximize Challenge content – Repurpose user-generated content from Challenges in your brand’s social media and marketing.

✅ Track engagement trends – Analyze redemption, event participation, and challenge data to refine your growth strategies.

Need help? Contact brandsupport@tyb.xyz for assistance.