Redemption – Tyb | Help Center

TYB's redemption system allows members to convert their earned coins into discount codes to use on your brands website, making their engagement more rewarding while boosting brand sales.

How Does Redemption Work on TYB?

On TYB, members can redeem the coins earned by engaging with your brand for discount codes to use on your website, increasing repeat purchases and brand loyalty.

Members can redeem their coins in several different ways, including:

In-App Redemption: Members generate dollar off and percentage off discount codes within the TYB app.

Shopify Checkout Extension: Coins can be applied at checkout using TYB's Wallet Checkout Extension on a brand’s Shopify site.

TYB Shop Redemption: Members redeem coins directly within the TYB Shop.

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Note: Codes expire 365 days from the time of generation.

Key Components of Redemption on TYB

Configuration

Minimum Spend Goal + Minimum Cart: Set a minimum spend goal to ensure all TYB purchases are a net-positive revenue transaction. The spend goal should be set just under the price of a brand’s core product/SKU. Once the spend goal is set, TYB’s dynamic minimum cart will automatically scale based on the $-off discount that’s being applied — in order to unlock a higher discount, members must increase their minimum cart value, and vice versa.

Daily Redemption Limit: Based on AOV TYB, sets a cap on the total redemption amount per user, per level, per day.

Code Stacking: Brands can choose to allow stacking TYB redemption codes with other Shopify discount codes (e.g., Black Friday sales, free shipping codes). Shipping discount stacking is enabled by default, order and product discounts stacking are disabled by default.

Redemption Management

Tracking in Shopify: Brands can view applied TYB redemption codes in their Shopify admin under “Discounts” by searching "TYB".

Tracking in TYB: TYB admins can see generated and applied codes under Sales > Redemption tab in the TYB Brand Admin.

In-Store Usage

Brands using Shopify POS can also accept TYB redemption codes for in-store purchases.

TYB Member Journey:

Earning Coins: Members earn coins by completing challenges, referring friends, or purchasing from the brand’s DTC site.

Choosing Redemption Method: Members can decide to redeem coins via the TYB app, Shopify checkout, or TYB Shop.

Generating a Code: Members select a discount amount, generates a unique code, and applies it at checkout.

Applying the Code: The discount code is used in the Shopify checkout or TYB Shop purchase.

Completion: Members successfully complete the purchase with their redeemed discount.

Important Terms

Redemption Type: Determines whether coins are redeemed for % off or $ off discounts.

Daily Redemption Limit: The maximum amount a user can redeem per Level, day.

Code Stacking: The ability to combine TYB discount codes with other promotions.

Wallet Checkout Extension: TYB’s Shopify Checkout Extension allowing members to apply coins at checkout

FAQ & Troubleshooting

Can users cancel a generated discount code?

Yes, once a code is generated, a member can send coins back to their wallet.

How long is a discount code valid?

Codes expire 365 days from generation.

Can users stack TYB codes with other discounts?

Only if the brand has enabled code stacking in their settings.

Troubleshooting Tips

User cannot redeem coins: Check if the brand has set a daily redemption limit.

Code not applying at checkout: Verify that code stacking is enabled (if applicable), that the user is meeting the minimum purchase requirement (if enabled), and that the products in cart are eligible for TYB discounts (if specific product collections are restricted).

Shopify POS not accepting TYB codes: Ensure that TYB redemption is enabled for in-store purchases.

Access and Permissions

Who Can Use It: All brands on Shopify or TYB Shop can use the in-app redemption feature.

Prerequisites:

To use the Wallet Checkout Extension, the brand must be a Shopify Plus merchant.