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  • Platform

    • Products
      • TYB 101
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  • Core Features

    • Engagement
      • Challenges
      • Social Boost
      • Challenges Moderation & Reporting
      • Series
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      • Obsessions+
      • Loyalty Functionalities
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    • Segmentation
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    • Settings
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      • Exported files
  • Reporting

    • Advanced Analytics
      • Overview
      • Engagement
      • Financials
  • Data & Integrations

    • Overview
      • Leverage data across your marketing tech stack
      • Exports: Use content and data across marketing teams
    • Shopify
      • Shopify Integration Setup
      • TYB Shop Setup
      • Shopify Integration: Configuring TYB Code Redemption with Other Discounts in Shopify
      • Shopify Integration: Collection-specific discounts & Multi-markets
      • Shopify Integration: Checkout Extension
    • Klaviyo
      • Klaviyo Integration Setup
      • Klaviyo Integration Guide: Flows, Segments, and Dynamic Emails
      • Klaviyo Auto-Enroll Setup
    • Attentive
      • Attentive Integration Setup
      • Attentive Integration Guide: Flows, Segments, and Dynamic Emails
    • Recharge
      • Recharge Integration Setup
  • Onboarding

    • Onboarding Process
      • TYB Brand Admin Setup Guide
      • Marketing Launch
      • Launch Day Essentials
      • Your Post-Launch Checklist
  • Best Practices

    • Getting Customers Into Your TYB Community
      • Getting Customers Into Your TYB Community
      • TYB Community Landing Page Template
      • Building a Community Identity on TYB
      • Campaign Planning & Integrating TYB Into Your Marketing Calendar
      • Email & SMS Best Practices and Examples
      • Social & Community Promotion
      • Using TYB Data in Klaviyo
      • Using TYB Data in Attentive
    • Strategic Segmentation
      • VIP Activation
      • Content Creator Role
      • Product Tester Role
      • College Ambassador Role
    • Amplify Major Marketing Moments
      • Amplify Major Marketing Moments
      • Giveaways
      • Events
      • Product Launches
      • Early Access & Exclusives
      • Brand Collaborations
    • Brand Examples
      • Challenge Bank
  • Troubleshooting & Customer Service Playbook

    • Customer Service Playbook
      • Customer Service Playbook
    • Fixing Most Common Issues
      • How do I moderate my chat?
      • I found a bug, how can I report it?
  • Newsletter Archive

    • 2026
      • 8.14.26
      • 7.31.26
      • 7.17.26
      • 7.1.26
      • 6.17.26
      • 6.3.26
      • 4.30.26
      • 4.8.26
      • 3.20.26 - Obsessions+ Overview
      • 3.5.26
      • 2.18.26
      • 2.5.26
      • 1.21.26
      • 1.7.26
  • BFCM

    • Resources
      • BFCM Strategy & Playbook
      • BFCM Challenge Bank: TYB Tuesday to Holiday
      • BFCM Configuration Reminders
      • BFCM Checklist
All Categories
Troubleshooting & Customer Service Playbook

Troubleshooting & Customer Service Playbook

Customer Service Playbook

Customer Service Playbook

Fixing Most Common Issues

How do I moderate my chat?

Learn how to assign moderator roles, delete and flag chats.

I found a bug, how can I report it?

Learn how report bugs so we can fix them as soon as possible